Freshservice Connector for Jira (Freshservice Integration)
Free app
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Key highlights of the appTwo-way Jira Freshservice integration. Sync Jira Work Items & JSM Tickets with Freshservice in real time for smooth escalation
Freshservice Jira integration beyond templates
Put aside rigid connectors that force their way. Exalate's flexible script engine lets you create a tailored Freshservice Jira sync. Design integrations that match your exact business processes, not generic templates
What can you sync from Jira to Freshservice?
Connect Jira Work Items and Freshservice Incidents & Requests with native (Urgency, Requester, Notes (aka Comments), Tags, and attachments) and custom fields, including check-boxes, dropdowns, decimals & more.
Seamless & Customizable Freshservice to Jira sync
Define how the data is displayed on the remote side, or just mirror it, with scripts or AI Assist. Exalate supports text formatting and inline attachments for comments/notes in Freshservice ITSM.
Supporting media
More details
📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Sync Jira Freshdesk bidirectionally, customize your integration to meet even the most demanding requirements.
Use Cases ⚡️
- Collaborate efficiently with outsourced teams, partners & customers. Exalate gives you full ownership of Jira Freshservice integration - no negotiations required.
- When your ITSM runs on Freshservice & dev on Jira, bridge the teams. Automatically convert Freshservice incidents into linked Jira work items when dev work is required. Keep IT & end users updated in real-time.
Visualize your sync data on the Dashboard 📊
Docs & Support
⚠️ Exalate requires separate installation & licensing on each side of the integration (e.g., Azure DevOps, ServiceNow, GitHub, Zendesk, Salesforce & Freshdesk), so the total cost may vary based on the platforms involved.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement.
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerVersion information
Version 5.25.1•for Jira Cloud, Jira Customer Service (Cloud) Cloud
- Release date
- Sep 23rd 2025
- Summary
- Freshservice Jira Sync: Get Direct Context Without Switching Tools
- Details
In this release, we've introduced the integration with Freshservice. It’s meant to automate Freshservice Jira integration to keep ITSM teams, internal support, dev teams, and end users aligned; improve transparency, satisfaction, retention, and revenue; ensure smoother workflows and faster resolutions.
- Track Freshservice ticket progress within your tool.
- Seamlessly connect your internal Jira with outsourced support teams using Freshservice.
- Instantly transform ITSM tickets into actionable Jira dev work items.
- Automate syncs to eliminate handovers and improve efficiency.
- Choose one-way or two-way Freshservice Jira sync based on your needs.
- Get accurate reports on key metrics, from resolution times to customer satisfaction.
- Link multiple related Freshservice tickets to a single Jira work item for streamlined resolution.
- Payment model
- Free
- License type
- Commercial - no charge