Exalate Freshservice Integration for Jira (Two-way Sync)
Free app
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Key highlights of the appTwo-way Jira Freshservice integration. Sync Jira Work Items & JSM Tickets with Freshservice in real time for smooth escalation
Freshservice Jira integration beyond templates
Put aside rigid connectors that force their way. Exalate's flexible script engine + AI lets you create a tailored Freshservice Jira sync. Design integrations that match your business processes, not generic templates
What can you sync from Jira to Freshservice?
Connect Jira Work Items and Freshservice Incidents & Requests with native (Urgency, Requester, Notes (aka Comments), Tags, and attachments) and custom fields, including check-boxes, dropdowns, decimals & more.
Seamless & Customizable Freshservice to Jira sync
Customize how the data is displayed on the remote side or just mirror it. Script or use Aida AI. Exalate supports text formatting and inline attachments for comments/notes in Freshservice ITSM.
Supporting media
More details
📅 Book a demo | 🔒 Security & Trust Center
Sync Jira Freshdesk bidirectionally, customize your integration to meet even the most demanding requirements.
Use Cases
- Collaborate efficiently with outsourced teams, partners & customers. Exalate gives you full ownership of Jira Freshservice integration - no negotiations required.
- When your ITSM runs on Freshservice & dev on Jira, bridge the teams. Automatically convert Freshservice incidents into linked Jira work items when dev work is required. Keep IT & end users updated in real-time.
Docs & Support
Pricing is based on items in sync – the number of issues, tickets, or work items being actively synchronized. Each integration is billed separately, so you only pay for what you use.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.33•for Jira Cloud
- Release date
- Feb 2nd 2026
- Summary
- Exalate for Freshservice - Version 5.31.0
- Details
Released for Freshservice on January 28th, 2026
The new Exalate experience is live and available to all users.
All the flexibility you expect from Exalate – now with unified management, Test Run, script versioning, and Aida for AI-assisted scripting and troubleshooting. Connect Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, and more – all managed from one place. Learn more here.Improvements
- XLT-7410 – Improved Cleanup & Support Tools functionality
- Payment model
- Free
- License type
- Commercial - no charge