Exalate Freshservice Connector for Jira
Free app
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Key highlights of the appTwo-way Jira Freshservice integration. Sync Jira Work Items & JSM Tickets with Freshservice in real time for smooth escalation
Freshservice Jira integration beyond templates
Put aside rigid connectors that force their way. Exalate's flexible script engine lets you create a tailored Freshservice Jira sync. Design integrations that match your exact business processes, not generic templates
What can you sync from Jira to Freshservice?
Connect Jira Work Items and Freshservice Incidents & Requests with native (Urgency, Requester, Notes (aka Comments), Tags, and attachments) and custom fields, including check-boxes, dropdowns, decimals & more.
Seamless & Customizable Freshservice to Jira sync
Define how the data is displayed on the remote side, or just mirror it, with scripts or AI Assist. Exalate supports text formatting and inline attachments for comments/notes in Freshservice ITSM.
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More details
📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Sync Jira Freshdesk bidirectionally, customize your integration to meet even the most demanding requirements.
Use Cases ⚡️
- Collaborate efficiently with outsourced teams, partners & customers. Exalate gives you full ownership of Jira Freshservice integration - no negotiations required.
- When your ITSM runs on Freshservice & dev on Jira, bridge the teams. Automatically convert Freshservice incidents into linked Jira work items when dev work is required. Keep IT & end users updated in real-time.
Visualize your sync data on the Dashboard 📊
Docs & Support
⚠️ Exalate requires separate installation & licensing on each side of the integration (e.g., Azure DevOps, ServiceNow, GitHub, Zendesk, Salesforce & Freshdesk), so the total cost may vary based on the platforms involved.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.32•for Jira Cloud
- Release date
- Jan 29th 2026
- Summary
- Exalate for Freshservice - Version 5.30.2
- Details
This release brings improved reliability and a smoother user experience. We've fixed an issue where a "Tracker URL not found" error appeared during sync from the remote side, resolved search method problems, and corrected test run functionality for Freshdesk and Freshservice connections. Additionally, pending connection invitations now expire after 2 days to keep your workspace organized.
- Payment model
- Free
- License type
- Commercial - no charge