Exalate Freshservice Integration for Jira (Two-way Sync)
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Key highlights of the appTwo-way Jira Freshservice integration. Sync Jira Work Items & JSM Tickets with Freshservice in real time for smooth escalation
Freshservice Jira integration beyond templates
Put aside rigid connectors that force their way. Exalate's flexible script engine + AI lets you create a tailored Freshservice Jira sync. Design integrations that match your business processes, not generic templates
What can you sync from Jira to Freshservice?
Connect Jira Work Items and Freshservice Incidents & Requests with native (Urgency, Requester, Notes (aka Comments), Tags, and attachments) and custom fields, including check-boxes, dropdowns, decimals & more.
Seamless & Customizable Freshservice to Jira sync
Customize how the data is displayed on the remote side or just mirror it. Script or use Aida AI. Exalate supports text formatting and inline attachments for comments/notes in Freshservice ITSM.
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Built for IT & support teams escalating Freshservice incidents to Jira – and needing context & status updates to flow back automatically. 2.5K+ customers trust Exalate.
Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync urgency to Jira priority?" into working scripts before your next standup. 😏
Sync incidents, service requests, custom fields, comments, attachments & tags between Freshservice & Jira.
Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.
Use cases
- Escalate Freshservice incidents to Jira when dev work is required
- Keep IT & end users updated in real time as Jira status changes
- Collaborate with partners without sharing system access
- Sync urgency, custom fields & notes bidirectionally
Book a demo | Security & Trust Center | Compare Exalate | Build vs Buy | Case Studies | NEW: Sync Panel 💫
⚠️ Looking for the Freshservice side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.36•for Jira Cloud
- Release date
- May 6th 2026
- Summary
- New Exalate - Version 3.6.0
- Details
Released for New Exalate on May 4th, 2026
Stability and UX improvements for the Aida onboarding assistant — smoother interactions between the chat panel and the setup wizard.
- Payment model
- Free
- License type
- Commercial - no charge