Exalate Freshservice Connector for Jira (2-way Integration)
Free app
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Key highlights of the appJira Freshservice integration (Forge-enabled). Two-way sync of ITSM incidents, service requests & JSM tickets, escalate IT <> devs
Jira Freshservice integration across teams & orgs
Put aside rigid tools that force their way. Sync Freshservice service desk & Jira dev two-way, across teams or different companies, & shape each sync to fit your process. Experian, Comcast & 2.5K+ orgs rely on Exalate.
Safely test new rules & changes
Design complex integrations & implement them confidently: preview new sync rules & changes on real Jira & Freshservice data in production (no sandbox needed). And versioning logs every edit, so you can easily rollback.
Escalate Freshservice incidents to Jira
Route Freshservice incidents, service requests & changes to the right Jira project automatically. IT meets SLAs. Dev gets context. No manual handoffs, no status pings across tools. Leverage AI features to fasten setup.
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More details
Book a demo | Pricing per item in sync | Docs | Security Center | Compare Exalate | Build vs Buy | Case Studies
Connect Jira work items and Freshservice incidents, Service Requests & Changes with bidirectional sync of Urgency, Requester, SLA status, Notes, Tags, attachments & custom fields: checkboxes, dropdowns, decimals & more.
IT & engineering stay aligned on incident ownership, status & SLAs, without leaving their tools. When a ticket changes in Freshservice, Jira reflects it. No copy-paste, no status pings, no lost context. Devs never need to log into Freshservice.
- Sync public & private notes so context stays visible
- Link one ticket to several Jira projects, or many to one
- Collaborate with partners without sharing system access
- Migrate with no downtime
Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.
Enterprise-ready: ISO 27001, GDPR, Data Residency.
⚠️ Looking for the Freshservice side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.43•for Jira Cloud
- Release date
- Aug 26th 2026
- Summary
- New Exalate Console - Version 4.3.0
- Details
Released for New Exalate on August 21, 2026
New Features:
- Collaborative Import: invite a destination admin by email to complete cross-company imports, even without existing admin access.
- Conversation mode [lab feature]: AI-assisted connection setup, now available to everyone for testing. Switch to script mode anytime, or start a fresh draft with no inherited scripts or triggers.
- Connection Labels: create, apply, and filter connections by custom label for faster navigation at scale.
- Dashboard: track items in sync across all connections, drill into a single integration, and spot trends with daily snapshots.
Improvements:
- Pagination on Connections, Users, and Systems pages for better performance with large datasets.
- Full stack trace visibility in Troubleshooting, plus a persistent error count badge.
- Various UI/UX, stability, and security improvements across every release.
Learn more: http://docs.exalate.com
- Payment model
- Free
- License type
- Commercial - no charge