OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appBreak free from complexity. We help you replace ServiceNow with Jira Service Management so your teams can move faster and do more
More details
Many enterprise teams struggle with bloated, expensive service management platforms like ServiceNow. These systems are hard to change, slow to adapt, and frustrating for users. Our solution replaces that complexity with a modern Jira Service Management experience that is flexible, cost-effective, and easier to manage. We assess your current environment, migrate data and workflows, configure Atlassian tools, and support AI-powered automation with Rovo. We guide you through change management and train your teams to ensure adoption. Clients who make the switch see faster ticket resolution, improved service desk productivity, and simpler operations across IT and business teams. This solution reduces licensing costs, eliminates tool sprawl, and helps teams deliver better service without the overhead of legacy platforms.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1•for Confluence Cloud, Confluence Cloud 9.5.1 - 9.5.3, Jira Cloud, Jira Cloud 10.7.0 - 10.7.2, Opsgenie Cloud, Rovo Cloud
- Release date
- Jul 29th 2025
- Summary
- Initial launch of JSM Implementation with automation and integrations
- Details
First release of ServiceNow to Jira Service Management Transformation Solution
- Guided migration and planning using ESM Maturity Model
- Data and workflow migration to Jira Service Management
- AI optimization with Rovo and key integrations
- Includes training, change support, and managed services
- Built for enterprise Cloud teams and scalable delivery
- Payment model
- Paid via Vendor
- License type
- Commercial