Phoenix Incident Management

Declare, track, and resolve incidents as Jira issues in the Jira your team already uses.

Dedicated incident channels, status updates, and resolution without leaving chat.

SLA targets per severity for acknowledgement, validation, updates, RCA completion, and action items.

Automatic nudges to acknowledge, post updates, and validate the incident, with channel cleanup when it's over.

An RCA opens automatically when an incident resolves and walks the team through Five Whys to the root cause.

Incidents can't close until the RCA is finished, so reviews actually happen.

Follow-ups are tracked to completion so the same incident doesn't recur.

Updates drafted from the incident timeline and sent in one click.

Responders joining mid-incident get an instant summary of what's happened so far.

AI-drafted executive summaries and help identifying root cause during review.

MTTA, MTTR, uptime, and trends, plus outcomes & causes, lifecycle, and action-item reports.

Reports and RCA reminders delivered automatically on a schedule.

Integrates with the paging tool you already use (PagerDuty, SPlunk & Opsgenie)

Built-in on-call schedules, escalations, and paging, so you can retire your separate paging tool and run on-call where incidents live.