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INSTALLS
14
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- Partner Supported
Key highlights of the appRun incidents where your engineering work already lives
No new tools! Manage Incidents where your team is
Integrated with Slack and Pagerduty/Victorops and manage incidents status and communications within your team and keep your cross-functional teams up to date. Customer Support will always be in the loop!
Guided RCA process backed by best practices
Backed by industry best practices, and assisted by AI, we guide your product engineering team through the RCA process from data gathering, through the Five Whys and action items to prevent future incidents.
Powerful Reporting and Analytics
Track incident resolution across teams, monitor SLA-aligned action item completion, and uncover recurring themes through standardized root cause analysis—all in one view built for accountability.
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Incidents as Jira issues
Run incidents in Slack & Microsoft Teams
Severity levels with SLA targets
Response reminders & channel cleanup
Guided RCAs in Jira
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Phoenix Alerts: native on-call & paging
More details
The only Jira-native incident management and response platform.
Phoenix Incidents keeps every part of your incident lifecycle inside Jira—from detection to resolution to root cause. Assign an Incident Commander, coordinate in Slack or Microsoft Teams*, and keep execs, customer success, and engineering aligned through automated updates and reminders.
Once the incident is resolved, Phoenix drives real accountability. Our guided 5 Whys RCA workflow captures true root causes, creates actionable Jira tickets, and ensures follow-through with weekly reminders and executive dashboards.
No new tools. No context switching. Just fast, transparent incident response and complete incident management—all native to whereever your team is: Jira Cloud, Slack, Teams*, PagerDuty or VictorOps.
*MS Teams coming in 2026
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Phoenix Incident Management integrates with your Atlassian app
Version information
Version 8.10.0•for Jira Cloud
- Release date
- Oct 1st 2026
- Summary
- Editions enabled status changed
- Details
- Editions enabled status changed
- Payment model
- Paid via Atlassian
- License type
- Commercial