OVERALL RATINGS
INSTALLS
27
SUPPORT
- Partner Supported
Key highlights of the appGenerate tickets in Jira Service Management, request support, and chat with an agent on WhatsApp online
Centralize every WhatsApp request
Turn WhatsApp messages into Jira Service Management tickets automatically.
The first message creates the ticket and replies become comments, so nothing stays trapped in one phone.
Reply from Jira, your users stay in WhatsApp
Agents work entirely inside Jira using “Reply to customer”, while customers keep chatting in WhatsApp as usual.
No more jumping between tools—your team keeps focus, your users get fast, consistent answers.
Full traceability and clear SLAs
All WhatsApp conversations stay in the ticket: comments, resolutions and status.
Track volume, response time and resolution with the same queues, SLAs and reports you already use in Jira Service Management.
More details
This application allows your users and customers to generate tickets and request support through a direct conversation with an agent via WhatsApp. The entire conversation is recorded in the ticket comments and is used for audits, improvements, and traceability.
The first message from each sender number sent to the configured WhatsApp Business number will create a ticket. Subsequent messages will be added to the same ticket as comments. If the ticket changes to one of the configured resolutions (in the fieldResolutions associated with the completion status of your project) and a new message arrives, a new ticket will be created.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Whatsapp Channel for Jira integrates with your Atlassian app
Version information
Version 4.1.0•for Jira Cloud
- Release date
- Nov 18th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial