Free app
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- Partner Supported
Key highlights of the appCreate a bi-directional sync between Jira Cloud Issues and ServiceNow Incidents
A guided set up with a pre-built template
A template includes managed connectors for an ongoing connection between Jira and ServiceNow, event listeners that use webhooks for real-time synchronisation and pre-written code packaged to solve your exact use case.
Unlimited potential through a code-based approach
Break free from no-code limitations when syncing Jira and ServiceNow. Build the integration using JavaScript for complete control and customisation. Managed APIs give autocomplete functionality to simplify writing code.
Connect to other apps when you’re ready!
Choose from apps with pre-built managed connectors across ITSM, DevOps and Work Management practice areas or use the generic connector to integrate with any app that has a HTTP-based API, giving you near unlimited scale.
More details
Getting started
Select the template here and use the seven-step setup guide to assist you setting up the connectors of Jira and ServiceNow all the way through to running the integration.
Integration logic
When an incident is created in ServiceNow, a corresponding issue is created in Jira Cloud, and vice versa. Updates on both sides will be kept in sync.
Synced fields
- short description<>summary
- description<>description
- urgency<>priority
- state<>status
- caller<>reporter
- comments<>comments
- attachments<>attachments
Can I configure which fields are being synced?
Yes. The integration is fully customisable, limited only by what the apps' APIs allow.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerVersion information
Version 1.0.0•for Jira Cloud
- Release date
- May 29th 2025
- Summary
- Two-way Sync for Jira and ServiceNow
- Details
For our latest features please see our Release Notes.
- Payment model
- Free
- License type
- Commercial