OVERALL RATINGS
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEffortlessly monitor your SLAs with real‑time insights and historical trends
Stay on top of your agreements
Stop wasting time manually tracking your issues through SLAs. Use aggregate graph views to quickly see high risk items or where your team needs help.
Business analytics at scale
Instantly apply your SLAs to your past tickets to identify trends and gaps in your business. Export your data to Excel for further insights.
Deep dive issue data
Simple SLA embeds detailed issue history in the issue activity drop-down. See how the issue flowed from users and statuses within an SLA, and identify key events.
Supporting media
More details
Data‑driven SLA management and reporting—designed for Ops and Support teams that need in‑depth analytics on their team’s performance as they work through issues, not just customer‑facing timers. (Boost Plugins Inc.)
Simple SLA relies on user-defined start and stop triggers to signal when an issues enters or exits an SLA status. Once defined, it’s applied retroactively across your entire project to get important business analytics instantly.
- Active dashboard view shows every project’s current SLAs in one place
- Filters & exports let you organize issues by SLA, status, or team and download to CSV/Excel
- Status & Assignee Gantt charts track exactly when ownership or state changed
- Clean issue event log surfaces every breach, extension, or milestone
- Day‑by‑day history charts to monitor SLA performance over time
- Key daily metrics—issues opened vs. closed, average resolution time, breach rate
- Advanced performance dashboard provides trending SLA adherence
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Simple SLA – Automation, Reporting & Gantt Insights integrates with your Atlassian product
Version information
Version 7.0.0•for Jira Cloud
- Release date
- Jun 9th 2025
- Summary
- Initial Public Version
- Details
- App has licensing and is paid via Atlassian.
- This is the first public version of the app
- Bug fix for scope/auth errors on custom UIs
- Bug fix for export to excel
- Payment model
- Paid via Atlassian
- License type
- Commercial