Free app
OVERALL RATINGS
INSTALLS
12
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appSee reporter's past requests instantly in JSM. Boost agent efficiency

More details
Recent Requests helps your organization streamline your Jira Service Management process and enhance agent productivity with this simple yet powerful app.
Designed specifically for the agent workflow, it embeds a panel directly within the issue view that lists all previous requests submitted by the current reporter.
This eliminates the need for manual searches or complex JQL queries to understand a customer's support history.
Agents can quickly scan past issues, see their statuses and resolutions, and gain crucial insight into the customer's previous challenges and how they were addressed.
This immediate access to historical data allows agents to provide more personalized and informed support, reducing resolution times and increasing customer satisfaction. It's particularly valuable for identifying repeat issues or understanding the context of ongoing problems. Improve knowledge sharing within your team by making past solutions readily available in the context of a new request.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Recent Requests for Jira Service Management integrates with your Atlassian product
Version information
Version 6.1.0•for Jira Cloud
- Release date
- Jun 3rd 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Free
- License type
- Commercial