Recent Requests for Jira Service Management

Recent Requests helps your organization streamline your Jira Service Management process and enhance agent productivity with this simple yet powerful app.

Designed specifically for the agent workflow, it embeds a panel directly within the issue view that lists all previous requests submitted by the current reporter.

This eliminates the need for manual searches or complex JQL queries to understand a customer's support history.

Agents can quickly scan past issues, see their statuses and resolutions, and gain crucial insight into the customer's previous challenges and how they were addressed.

This immediate access to historical data allows agents to provide more personalized and informed support, reducing resolution times and increasing customer satisfaction. It's particularly valuable for identifying repeat issues or understanding the context of ongoing problems. Improve knowledge sharing within your team by making past solutions readily available in the context of a new request.