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Recent Requests for Jira Service Management

works with Jira Cloud

Free app

OVERALL RATINGS

INSTALLS

12

SUPPORT

  • Partner Supported

TRUST SIGNALS

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Key highlights of the appSee reporter's past requests instantly in JSM. Boost agent efficiency

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More details

Recent Requests helps your organization streamline your Jira Service Management process and enhance agent productivity with this simple yet powerful app.

Designed specifically for the agent workflow, it embeds a panel directly within the issue view that lists all previous requests submitted by the current reporter.

This eliminates the need for manual searches or complex JQL queries to understand a customer's support history.

Agents can quickly scan past issues, see their statuses and resolutions, and gain crucial insight into the customer's previous challenges and how they were addressed.

This immediate access to historical data allows agents to provide more personalized and informed support, reducing resolution times and increasing customer satisfaction. It's particularly valuable for identifying repeat issues or understanding the context of ongoing problems. Improve knowledge sharing within your team by making past solutions readily available in the context of a new request.

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Recent Requests for Jira Service Management integrates with your Atlassian product

Version information

Version 6.1.0for Jira Cloud

Release date
Jun 3rd 2025
Summary
Minor version update
Details
Minor version update
Payment model
Free
License type
Commercial

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