SLA Time Management

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  Deviniti

  Hey there!

  We’re so happy to see such a great review! Thank you for taking the time to share this! Let us know in case of any questions - we are here for you! 🙌🏼

  Best Regards,
  Deviniti Support Team

A Must-Have SLA Plugin for Jira Administrators I've tried several SLA solutions — SLA Time Management by Devinity is by far the best and fits our needs just perfect. The flexibility is outstanding: it handles complex support contracts, business-hours tracking, and custom calendar exceptions with ease. The interface is intuitive — configuring even advanced SLA rules requires no scripting knowledge. And the configuration options are impressively deep, covering everything from condition filters and time metrics to goal definitions and reporting. A big thank you to the Devinity team for building a plugin that clearly prioritizes real-world usability. Their responsiveness to customer needs is equally impressive — feedback is taken seriously and acted upon quickly. Highly recommended for any team serious about service level management!

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  Deviniti

  Hi Michał!
  Thank you for such a thoughtful review - we're really glad to hear the app fits your needs so well 🙌🏼
  It's especially rewarding to know that the flexibility and ease of configuration are helping with complex support contracts and real-world SLA scenarios. That's exactly what we aim for when building and improving the plugin!

  Your feedback and experience are incredibly important to us. They help shape our priorities and ensure we're building something that genuinely supports teams in their day-to-day work.

  Thanks again for sharing your experience - we truly appreciate your trust and partnership.

  Cheers,
  Deviniti Support Team