SLA Time Management

by Deviniti

works with Jira Cloud

OVERALL RATINGS
INSTALLS: 132
SUPPORT: Partner Supported
TRUST SIGNALS

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Key highlights of the appUse one app to simplify SLA configuration in Jira & JSM and manage SLAs across teams and multiple projects

Align SLA goals and timers with team workflows

Easily manage SLAs across multiple Jira and JSM projects. Align them with team-specific calendars and define custom conditions to fit your workflows.

See SLA status directly in the issue or queue view

View SLA statuses at a glance - right in the issue view, Jira issue navigator or Queues for Jira & JSM. Track progress, upcoming breaches, and compliance without switching screens.

Show SLA progress to customers in real time

Give your customers a real-time view of SLAs through an intuitive panel in the Customer Portal. They can track response and resolution progress in the request view. It improves transparency and reduces follow-ups.

Supporting media

More details

💬 Book 1:1 meeting with Product Manager
🗒️ Documentation
🌐 Website

SLA Time Management helps global teams effectively create, manage and track SLAs in Jira and JSM.

The app’s key features:

Control and manage SLAs in Jira and JSM projects in one place
Create, copy, edit, and delete calendars in the list view
Import national holidays from an ISO 3166-2 compliant database
Define SLA by configuring multiple goals, Start, Stop, and Pause conditions using JQL and Jira fields
Display SLA panel in issue view for user and agent role
Display SLAs as columns in Issue Navigator
Display SLA panel on Customer Portal
Decide if you want to recalculate SLA for new, active or already closed issues

See our other apps: Queues for Jira and JSM and My Requests Extension for JSM. Together with SLA Time Management they effectively improve SLA management (see how >>).

If you want to streamline your ITSM processes, learn more about Extension for JSM and Actions for JSM.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

SLA Time Management integrates with your Atlassian product

Version information

Version 2.7.0•for Jira Cloud

Release date: Jun 9th 2025
Summary: Bugfix Release
Details: Fixed an issue where the SLA panel was shown even when the issue didn’t meet the goal's JQL conditions. It will now remain hidden as expected.
Payment model: Paid via Atlassian
License type: Commercial