PagerDuty Integration for Jira

by OpsHub, Inc.

works with Jira Cloud

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SUPPORT: Partner Supported

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Key highlights of the appBoost incident management by syncing tasks & issues in real-time with reliable bidirectional sync and rich data exchange

Comprehensive Data Synchronization

Bidirectionally synchronize comments, attachments, links, mentions, and rich text with full data integrity. OpsHub retains the format (HTML text) when integrating data between Jira and PagerDuty.   

Sync across 1000+ Projects with Ease

With OIM, you can scale Jira-PagerDuty integration easily without impacting end systems’ performance, even for complex workflows and large data sets.

Robust by Design

OIM ensures reliable synchronization of all entities and updates with a fault-tolerant design and an eventual consistency model. It includes built-in solutions for handling downtime, failures, and conflicts.

More details

OIM aligns support and development teams’ goals with:

Auto-updates in native tools: Automatically creates/updates incidents in PagerDuty when an issue is created/updated in Jira or vice versa.
User-friendly Interface: OpsHub offers no-code/low-code GUI-based configuration.
Orphaned/deleted issue handling: Beyond create/update, OIM intelligently syncs orphaned or deleted entities, ensuring data integrity.
Data granularity: OIM syncs history between Jira and PagerDuty, maintaining status transitions (e.g., Open → In Progress → Resolved).
Custom or Excel-based mapping: Simplifies user mapping for non-standard representations or mismatched usernames, reducing manual effort.

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Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 7.x•for Jira Cloud

Release date: Apr 9th 2025
Summary: Support for Entity Mention, User Mention, Issue & Project Movement
Details: For updates, bug fixes and enhancements, refer here.
Payment model: Paid via Vendor
License type: Commercial