Freshdesk Connector for Jira (Freshdesk Integration)
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appFreshdesk Jira integration makes support-development escalation smoother. Sync Freshdesk tickets & Jira issues bidirectionally
Simple Freshdesk to Jira Escalation Path
How can Jira Freshdesk integration help your team? Fast-track resolution by giving customer-facing teams a direct escalation path to the development team for bugs and feature requests.
Real-time Freshdesk Jira Integration
Sync Freshdesk tickets bidirectionally with Jira issues. Monitor issues in real time. Create your custom sync rules easily with an AI-assisted code console.
Full Control over Jira Freshdesk Integration
Sync system & custom fields, screenshots & recordings, priority, status & comments. Map fields your way. Control which comments reach engineers: public, internal, or both.
More details
📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Critical details get lost when service teams and developers work in separate systems. Jira Freshdesk integration provides an automated information pathway that keeps both teams in sync.
Scripts ensure flexibility & AI Assist takes away the complexity✨
Popular Use Cases ⚡️
- Create/update a field, a comment/note, or a custom field, both in Freshdesk and Jira, Exalate will automatically pick up the changes
- Sync one Freshdesk ticket to multiple Jiras or multiple Freshdesk tickets to one Jira issue.
- Sync Custom Fields & Status
Docs & Support
👉 To integrate Jira & Freshdesk, you must install Exalate on both sides of the connection. Install Exalate on your Jira here, and on Freshdesk - here.
With Exalate, you can also integrate other platforms like Azure DevOps, GitHub, Salesforce, ServiceNow, Zendesk & more.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.0•for Jira Cloud
- Release date
- Apr 4th 2025
- Summary
- Freshdesk Jira Sync: Get Direct Context Without Switching Tools
- Details
In this release, we've introduced the integration with the Freshdesk instance. It’s meant to automate Freshdesk Jira integration to keep customer support and dev teams aligned; improve transparency, customer satisfaction, retention, and revenue; ensure smoother workflows and faster resolutions.
- Track Freshdesk ticket progress across L1, L2, and L3 support, within your tool.
- Seamlessly connect your internal Jira with outsourced support teams using Freshdesk.
- Instantly transform customer tickets into actionable Jira issues.
- Automate syncs to eliminate handovers and improve efficiency.
- Choose one-way or two-way Freshdesk Jira sync based on your needs.
- Get accurate reports on key metrics, from resolution times to customer satisfaction.
- Link multiple related Freshdesk tickets to a single Jira issue for streamlined resolution.
- Payment model
- Paid via Vendor
- License type
- Commercial