Freshdesk Connector for Jira (Freshdesk Integration)
Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appFreshdesk Jira integration makes support-development escalation smoother. Sync Freshdesk tickets & Jira issues bidirectionally
Simple Freshdesk to Jira Escalation Path
How can Jira Freshdesk integration help your team? Fast-track resolution by giving customer-facing teams a direct escalation path to the development team for bugs and feature requests.
Real-time Freshdesk Jira Integration
Sync Freshdesk tickets bidirectionally with Jira issues. Monitor issues in real time. Create your custom sync rules easily with an AI-assisted code console.
Full Control over Jira Freshdesk Integration
Sync system & custom fields, screenshots & recordings, priority, status & comments. Map fields your way. Control which comments reach engineers: public, internal, or both.
More details
📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Critical details get lost when service teams and developers work in separate systems. Jira Freshdesk integration provides an automated information pathway that keeps both teams in sync.
Scripts ensure flexibility & AI Assist takes away the complexity✨
Popular Use Cases ⚡️
- Create/update a field, a comment/note, or a custom field, both in Freshdesk and Jira, Exalate will automatically pick up the changes
- Sync one Freshdesk ticket to multiple Jiras or multiple Freshdesk tickets to one Jira issue.
- Sync Custom Fields & Status
Docs & Support
⚠️ Exalate requires separate installation & licensing on each side of the integration (e.g., Jira, Azure DevOps, ServiceNow, Freshdesk, Zendesk, Salesforce, etc.), so the total cost may vary based on the platforms involved.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerVersion information
Version 5.25.1•for Jira Cloud
- Release date
- Jun 26th 2025
- Summary
- Freshdesk Jira Sync: Get Direct Context Without Switching Tools
- Details
This release introduces a new integration between Exalate's Core system and SyncRoom - a new way to manage cross-company integrations from a single, unified console.
Learn more about SyncRoom and how it enhances your Exalate experience here.
- Payment model
- Free
- License type
- Commercial - no charge