Exalate Freshdesk Integration for Jira (Two-way Sync)
Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appTwo-way Jira Freshdesk integration. Sync Tickets & Work Items so support-development escalation is fast & simple, SLA is protected
Simple Freshdesk to Jira Escalation Path
How can Jira Freshdesk integration help your team? Fast-track resolution by giving customer-facing teams a direct escalation path to the development team for bugs and feature requests.
Real-time Freshdesk Jira Integration
Sync Freshdesk tickets bidirectionally with Jira issues. Monitor issues in real time. Create your custom sync rules easily with an AI-assisted script console.
Test Risk-Free & Resolve Issues with AI Guidance
Validate integration behavior with Test Run. Version tracking logs every update, allowing you to undo changes whenever necessary. If problems arise, AI breaks down errors into clear explanations & recommends next steps.
Supporting media
More details
📅 Book a demo |🔒 Security & Trust Center
Critical details get lost when service teams and developers work in separate systems. Jira Freshdesk integration provides an automated information pathway that keeps both teams in sync.
📖 2.5K+ customers trust Exalate. Learn more in case studies with EBU, Atos, Vodafone, Maersk, etc.
Use Cases
- Create/update a field, a comment/note, or a custom field, both in Freshdesk and Jira, Exalate will automatically pick up the changes
- Sync one Freshdesk ticket to multiple Jiras or multiple Freshdesk tickets to one Jira issue.
- Sync Custom Fields & Status
Docs & Support
Pricing is based on items in sync – the number of issues, tickets, or work items being actively synchronized. Each integration is billed separately, so you only pay for what you use.
⚠️ Looking for Freshdesk side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.33•for Jira Cloud
- Release date
- Mar 27th 2026
- Summary
- Exalate for Freshdesk - Version 5.33.0
- Details
Released for New Exalate on March 26th, 2026
We’re introducing a new update for New Exalate, focused on expanding authentication options, improving troubleshooting operations, and strengthening overall platform stability.
New Features
- Added ability to update OAuth credentials for Jira Cloud systems in System Settings.
- New homepage for Exalate with improved navigation and resource access.
Improvements
- Added contextual disclaimer for trigger creation flow to guide users through configuration.
- Added Forge App installation status visibility for better monitoring.
- Improved connection configuration versioning.
- Improved default scripts for Jira to provide better out-of-the-box synchronization.
- Simplified registration/login flows.
- Added Work-log impersonation for Jira Cloud.
- Increased timeout for bulk connection requests to handle larger operations.
- General UI/UX improvements including typography, spacing, and visual consistency.
- Payment model
- Free
- License type
- Commercial - no charge