Exalate Freshdesk Integration for Jira (Two-way Sync)
Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appTwo-way Jira Freshdesk integration. Sync Tickets & Work Items so support-development escalation is fast & simple, SLA is protected
Escalate Freshdesk Tickets to Jira Work Items
Give support teams a direct path to engineering, without the back-and-forth. Escalate a Freshdesk ticket to a Jira work item & get status updates back automatically. No shared logins, no copy-paste.
What Can You Sync Between Freshdesk and Jira?
Tickets with custom fields, comments, attachments, status, priority, and more. Sync one Freshdesk ticket to multiple Jira instances or consolidate multiple tickets into one work item.
Flexible by Design, Safe to Deploy
Sync rules that match your workflow exactly. Script any condition, map any field, in any direction. Validate with Test Run before going live & let Aida AI write and fix scripts when you need it.
Supporting media
More details
Built for support teams escalating Freshdesk tickets to Jira – with full context, not just a link. 2.5K+ customers trust Exalate.
Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync Freshdesk priority to Jira severity?" into working scripts before your next catch-up call. 😏
Sync Freshdesk tickets, notes, inline images, custom fields & status between Freshdesk & Jira work items.
Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.
Use cases
- Auto-escalate to Jira when dev work is needed, priority, attachments & notes included
- Track escalations across L1, L2, & L3 without leaving Freshdesk
- Route tickets by client, tag, or field to the right Jira project, for MSPs
- Keep private notes private, control visibility independently on each side
Book a demo | Security & Trust Center | Compare Exalate | Build vs Buy
⚠️ Looking for the Freshdesk side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.34•for Jira Cloud
- Release date
- Apr 2nd 2026
- Summary
- Exalate for Freshdesk - Version 5.33.1
- Details
Released for New Exalate on March 26th, 2026
We’re introducing a new update for New Exalate, focused on expanding authentication options, improving troubleshooting operations, and strengthening overall platform stability.
New Features
- Added ability to update OAuth credentials for Jira Cloud systems in System Settings.
- New homepage for Exalate with improved navigation and resource access.
Improvements
- Added contextual disclaimer for trigger creation flow to guide users through configuration.
- Added Forge App installation status visibility for better monitoring.
- Improved connection configuration versioning.
- Improved default scripts for Jira to provide better out-of-the-box synchronization.
- Simplified registration/login flows.
- Added Work-log impersonation for Jira Cloud.
- Increased timeout for bulk connection requests to handle larger operations.
- General UI/UX improvements including typography, spacing, and visual consistency.
- Payment model
- Free
- License type
- Commercial - no charge