Exalate Freshdesk Connector for Jira (Two-way Integration)
Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appJira Freshdesk integration (Forge-enabled). Two-way ticket sync built for support teams, MSPs & tiered escalation, no breaking SLA
Jira Freshdesk integration across teams/companies
Support spots the bug; engineering owns the fix. Sync Freshdesk & Jira two-way, across teams or different companies, and shape each sync to fit how you work. Nike, Aflac & 2.5K+ other orgs rely on Exalate.
Test sync rules live, zero risk to tickets
Script any condition, map any field, in any direction. Preview new sync rules or changes on real Jira & Freshdesk data without affecting a single live ticket. Versioning tracks all changes; roll back when necessary.
Write sync logic yourself, or let AI draft it
Write sync rules to match your workflow exactly. Do it yourself, or let Aida AI draft it to save time. Either way, you review before anything applies. When a sync errors, Aida explains the cause so you can fix it fast.
Supporting media
More details
Book a demo | Pricing per item in sync | Docs | Security & Trust Center | Compare Exalate | Build vs Buy
If your agents work in Freshdesk and your engineers work in Jira, Exalate links the two, so no customer issue stalls in the gap between support and dev.
Sync one Freshdesk ticket (with custom fields, comments, attachments, inline images, status, priority, and more) to multiple Jira instances or consolidate multiple tickets into one work item.
- Auto-escalate to Jira when dev work is needed, priority + attachments & notes
- Track escalations across L1, L2, & L3 without leaving Freshdesk
- Route tickets by client, tag, or field to the right Jira project (& more for MSPs)
- Keep private notes private: sync public & internal notes separately, each side stays clean
Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.
Enterprise-ready: ISO 27001, GDPR, Data Residency.
⚠️ Looking for the Freshdesk side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.40•for Jira Cloud
- Release date
- Jul 2nd 2026
- Summary
- New Exalate Console - Version 4.0.0
- Details
Released for New Exalate on June 22, 2026
Exalate 4.0 is a major update focused on simplifying how the product is structured, improving core setup flows, and delivering a more intuitive experience across connection management and user administration.
New Features
- Improved UX: New Exalate no longer relies on workspace-based concepts. The experience is now centered around systems, connections & roles, making ownership and access more straightforward.
- New Import Connection Flow: A redesigned experience for bringing your Classic connections to the new Exalate console.
- Connection Properties Overview Page: A dedicated page providing a clear overview of connection configuration and settings.
Other Improvements
- Added visibility into pending invitation status in the Users tab.
- Enabled selection of multiple connections when adding a user to a connection.
- Clearer role labels and access messaging.
- Optimized page layouts across Connections, Systems, Troubleshooting & Settings.
- Payment model
- Free
- License type
- Commercial - no charge