Exalate Freshdesk Connector for Jira
Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appTwo-way Jira Freshdesk integration. Sync Tickets & Work Items so support-development escalation is fast & simple, SLA is protected
Simple Freshdesk to Jira Escalation Path
How can Jira Freshdesk integration help your team? Fast-track resolution by giving customer-facing teams a direct escalation path to the development team for bugs and feature requests.
Real-time Freshdesk Jira Integration
Sync Freshdesk tickets bidirectionally with Jira issues. Monitor issues in real time. Create your custom sync rules easily with an AI-assisted code console.
Full Control over Jira Freshdesk Integration
Sync system & custom fields, screenshots & recordings, priority, status & comments. Map fields your way. Control which comments reach engineers: public, internal, or both.
Supporting media
More details
📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Critical details get lost when service teams and developers work in separate systems. Jira Freshdesk integration provides an automated information pathway that keeps both teams in sync.
Scripts ensure flexibility & AI Assist takes away the complexity✨
📖 2.5K+ customers trust Exalate. Learn more in case studies with EBU, Atos, Vodafone, Maersk, etc.
Use Cases ⚡️
- Create/update a field, a comment/note, or a custom field, both in Freshdesk and Jira, Exalate will automatically pick up the changes
- Sync one Freshdesk ticket to multiple Jiras or multiple Freshdesk tickets to one Jira issue.
- Sync Custom Fields & Status
Docs & Support
⚠️ Exalate requires separate installation & licensing on each side (e.g., Jira, Azure DevOps, ServiceNow, Freshdesk, Zendesk, Salesforce, etc.), so the total cost varies based on systems.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 5.9.29•for Jira Cloud
- Release date
- Dec 11th 2025
- Summary
- Exalate for Freshdesk - Version 5.29.5
- Details
This release includes bug fixes for the "Tracker URL not found" error during remote sync and search method pagination issues. Improvements include enhanced password security enforcement and 2-day validity periods for pending connection invitations.
- Payment model
- Free
- License type
- Commercial - no charge