Exalate Connector for Jira Freshdesk Integration
Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appJira Freshdesk integration, built on Forge. Two-way ticket sync built for support teams, MSPs & tiered escalation, no breaking SLA
Jira Freshdesk integration across teams/companies
Support spots the bug; engineering owns the fix. Sync Freshdesk & Jira two-way, across teams or different companies, and shape each sync to fit how you work. Nike, Aflac & 2.5K+ other orgs rely on Exalate.
Test sync rules live, zero risk to tickets
Script any condition, map any field, in any direction. Preview new sync rules or changes on real Jira & Freshdesk data without affecting a single live ticket. Versioning tracks all changes; roll back when necessary.
Write sync logic yourself, or let AI draft it
Write sync rules to match your workflow exactly. Do it yourself, or let Aida AI draft it to save time. Either way, you review before anything applies. When a sync errors, Aida explains the cause so you can fix it fast.
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More details
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If your agents work in Freshdesk and your engineers work in Jira, Exalate links the two, so no customer issue stalls in the gap between support and dev.
Sync one Freshdesk ticket (with custom fields, comments, attachments, inline images, status, priority, and more) to multiple Jira instances or consolidate multiple tickets into one work item.
- Auto-escalate to Jira when dev work is needed, priority + attachments & notes
- Track escalations across L1, L2, & L3 without leaving Freshdesk
- Route tickets by client, tag, or field to the right Jira project (& more for MSPs)
- Keep private notes private: sync public & internal notes separately; each side stays clean
Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.
Enterprise-ready: ISO 27001, GDPR, Data Residency.
⚠️ Looking for the Freshdesk side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 6.0.0•for Jira Cloud
- Release date
- Oct 29th 2026
- Summary
- New Exalate Console - The October 29, 2026 Release
- Details
What's new in New Exalate
- Activities tab: a read-only history of who changed what across your connections, kept for 90 days. Export entries to a file.
- Dashboard: track items under sync across all connections, with daily snapshots.
- GitHub support for new signups.
- Delegate Authentication: invite a colleague to authenticate their own system, no credential sharing. New Owner and Collaborator roles.
- OAuth 2.0 for Azure DevOps and ServiceNow.
- Email notifications for connection errors.
- Aida can now generate triggers in conversation mode. Admins can turn Aida off.
- Self-service unarchiving for archived instances.
Plus improvements for stability and usability.
Docs: docs.exalate.com
- Payment model
- Free
- License type
- Commercial - no charge