Free app
OVERALL RATINGS
INSTALLS
6
SUPPORT
- Unsupported
Key highlights of the appConvert feedback into actionable tasks in Jira. Automate ticket documentation and tracking, so you can focus fully on resolution
Set survey triggers for changes in ticket status
Collect contextually relevant feedback from customers, collaborators or stakeholders at the right time. Instead of manual follow-ups, create triggers to launch surveys at different stages of the ticket.
Embed surveys in tickets for real-time insights
Collect additional context using surveys embedded in tickets. Enable collaborators to provide feedback without leaving Jira. Users can also view the aggregated metrics and past responses, to make informed decisions.
Create/update Jira tickets from survey responses
Stay atop feedback by instantly converting it into tickets. Ensure each ticket has the right information by choosing what gets mapped from the survey. Update it with stakeholder feedback at every step of the way.
More details
SurveySparrow is a leading experience management platform that helps brands enhance customer experiences with intuitive feedback tools and actionable insights. Our all-in-one platform combines surveys, automation, business intelligence, ticketing, reputation management, and integrations. Trusted by 4,000+ customers across 149+ countries and 130+ languages, we drive data-driven decision-making.
The SurveySparrow app for Jira enables teams to track, prioritize, and act on customer feedback seamlessly. With survey triggers, response mapping, survey embedding, and insights, teams can resolve tickets efficiently.
Use Cases:
- Customer Satisfaction: Trigger surveys post-ticket closure to gauge customer sentiment.
- Feature Requests & Bug Reports: Convert survey feedback into Jira tickets for better tracking.
- Customer Sentiment Analysis: Embed surveys to monitor trends and improve experiences.
This integration ensures faster resolutions, clearer priorities, and improved customer engagement.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
SurveySparrow integrates with your Atlassian product
Version information
Version 3.0.0•for Jira Cloud
- Release date
- Apr 11th 2025
- Summary
- General release
- Details
App is now available.
- Payment model
- Free
- License type
- Commercial - no charge