OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appDisplay knowledge base pages linked to issues with advanced filtering and sorting options
See Top‐Linked Articles
Empower every support interaction with real‐time insights into top‐linked Knowledge Base articles
Identify your highest‐impact content and learn what resonates most with customers.
Track Article Usage in Real Time and Over Time
Automatically capture which articles your agents and customers rely on most.
Boost Self‐Service ROI – Highlight top articles that resolve issues faster and reduce support overhead.
Update your support content based on usage
Follow interactive report links to view and update Confluence KB Articles right there in JSM
More details
Stop guessing which Knowledge Base articles resonate—start knowing.
Our app’s usage report shows the impact of each linked Confluence page used in the Customer-facing comment.
Be on top of your content strategy and deliver more effective self‐service with our intuitive report.
Refine your knowledge lifecycle by understanding top performers (and underperformers).
It’s the perfect way to “unleash knowledge” within Atlassian’s System of Work and keep your support content evolving with every customer interaction.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Knowledge Base Reports in JSM integrates with your Atlassian product
Version information
Version 2.0.4-AC•for Jira Cloud
- Release date
- Mar 25th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial