OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAnalyze knowledgebase articles Agents use as solutions: optimize KB, continuously improve first-contact resolution (FCR) for KCS
See Top‐Linked Articles
Empower every support interaction with real‐time insights into top‐linked Knowledge Base articles
Identify your highest‐impact content and learn what resonates most with customers.
Track Article Usage in Real Time and Over Time
Automatically capture which articles your agents and customers rely on most.
Boost Self‐Service ROI – Highlight top articles that resolve issues faster and reduce support overhead.
Update your support content based on usage
Follow interactive report links to view and update Confluence KB Articles right there in JSM
More details
Stop guessing which Knowledge Base articles resonate—start knowing.
Our app’s usage report shows the impact of each linked Confluence page used in the Customer-facing comment.
Be on top of your content strategy and deliver more effective self‐service with our intuitive report.
Refine your knowledge lifecycle by understanding top performers (and underperformers).
It’s the perfect way to “unleash knowledge” within Atlassian’s System of Work and keep your support content evolving with every customer interaction.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Knowledge Base Reports in JSM integrates with your Atlassian app
Version information
Version 3.0.0•for Jira Cloud
- Release date
- Jan 13th 2026
- Summary
- Required scopes changed
- Details
Changes:
- now tracking Agents' actions only – End Users copying links to KB articles from Agent’s comment into their own won’t affect results
- counting public comments only – internal comments by Agents and Collaborators won’t affect results
- deleting comments with references to articles correctly adjusts counts
- improvement to initial display – when there is no KB linked, when there are no articles referenced yet
- improvement to how linked issues are displayed from the report – app retains project context now
- full Forge implementation, no Connect modules
- Payment model
- Paid via Atlassian
- License type
- Commercial