OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appRich data sync between Jira and ServiceNow for tables, tasks, tests, steps, comments, attachments, links and more
Bidirectional ServiceNow and Jira Sync
Keeps tables, tests, sprints, and add-on data synced both ways. Preserves HTML/Wiki formats, maps ServiceNow Assignment Groups to Jira Projects, and syncs comments, attachments, links, mentions, rich text, and history.
Configure your Jira ServiceNow integration easily
Avoid custom code or webhook-heavy setups. Configure integrations without scripts. Using native APIs and no-code setup, OIM lets you scale integrations without impacting end-system performance. Book a free demo slot.
Reliable Jira and ServiceNow sync
Manage field-level conflicts, retries failed updates, and logs errors to keep data consistent across systems. Using an eventual consistency model, OIM ensures every entity and update reaches the target as intended.
More details
How Jira <-> ServiceNow integration works with OIM
- Support teams log incidents or problems in ServiceNow
- OpsHub syncs them to Jira as appropriate issue types (bugs, tasks, stories)
- Developers work in Jira, with updates syncing back automatically
- Keep comments and attachments, links, etc., aligned across tools
- Everyone sees the latest context without switching tools
Common use cases
- Faster resolution: ServiceNow incidents and requests sync to Jira as bugs or tasks so engineering can act quickly.
- Clear delivery ownership: ServiceNow change records are linked to Jira tasks, keeping approvals and delivery in their respective systems.
- Improved defect visibility: Jira defects related to customer impact are linked back to ServiceNow records for visibility.
- Portfolio-level transparency: High-level Jira epics or initiatives sync with ServiceNow records for reporting and oversight.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 7.x•for Jira Cloud
- Release date
- Dec 27th 2024
- Summary
- Support for Entity Mention, User Mention, Issue & Project Movement
- Details
Please refer to these release notes for latest enhancements and bug fixes.
- Payment model
- Paid via Vendor
- License type
- Commercial