OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appBoost Customer Satisfaction by 71% and Accelerate Issue Resolution with OIM-driven Jira and ServiceNow integration
Rich Data Sync with High Fidelity
OIM syncs Jira & ServiceNow with 100% data accuracy. Preserve formats (HTML, Wiki), and map "Assignment Group" (ServiceNow) to "Projects" (Jira). Integrate comments, attachments, links, mentions and rich text seamlessly.
Scalability at Ease
OIM helps you scale your Jira-ServiceNow integration without impacting end systems’ performance, especially when dealing with large datasets or complex workflows
Built–in Conflict Resolution & Failure Recovery
OIM supports field-level conflict management to maintain consistent data across Jira & ServiceNow. Built-in error detection, recovery, and detailed logs ensure quick error resolution
More details
OIM, the enterprise–grade integration sync tool, aligns support and development teams’ goals with:
- User-Friendly Interface: OpsHub provides a low-code, GUI-based configuration for ease of use.
- Orphaned / Deleted Issue Handling: Automatically identifies and resolves orphaned or deleted tickets, ensuring data integrity.
- Auto-Updates: Synchronizes Jira and ServiceNow by automatically creating/updating incidents or issues in real time.
- Custom/Excel-Based Mapping: Handles mismatched usernames efficiently, saving manual effort for large user bases.
- Criteria-Based Integration: Syncs data based on specific conditions, improving performance and relevance.
- Supported Entities: Supports Jira Tasks, Epics, Bugs, Stories, Sub-Tasks, and ServiceNow Incidents, Problems, Requests, Custom Tables, etc.
Read here to learn more about Jira integration with other ALM tools.
Request a free demo here.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 7.x•for Jira Cloud
- Release date
- Dec 27th 2024
- Summary
- Support for Entity Mention, User Mention, Issue & Project Movement
- Details
Please refer to these release notes for latest enhancements and bug fixes.
- Payment model
- Paid via Vendor
- License type
- Commercial