OVERALL RATINGS
INSTALLS
31
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appGenerate JSM SLA compliance reports, compare projects side-by-side, and get AI-driven trend analysis via Rovo
Cross-project SLA comparisons
Generate a report for any service desk project, then compare multiple projects side-by-side or split-screen across different time periods to see how SLA performance differs across teams.
Configurable breach and overdue thresholds
Set how many hours before an SLA cycle counts as close to breaching and how many days before a due date counts as upcoming. Reports flag those issues automatically for every project.
On-demand AI trend analysis via Rovo
Ask the Rovo agent for a project key and it reviews the last 2 weeks and 2 months of stored SLA metrics, then returns an executive summary, trend analysis, and prioritized (critical/high/medium/low) recommendations.
More details
AI-Driven SLA Insights and Bottleneck for JSM, ITSM & Help pulls SLA cycle data, worklogs, and due dates from Jira Service Management projects and turns them into structured reports: compliance rate for completed and ongoing SLA cycles, breach counts and average overdue time, resolution time, and estimate-vs-actual accuracy.
From the global or admin page, add multiple projects to compare them side-by-side, or enable split screen to compare different projects across different time periods and view trend charts. Admins set two thresholds — how close to breaching an ongoing SLA counts as "close to breach," and how many days before a due date counts as "upcoming" — and every report flags issues against them.
The Rovo agent reviews the last 2 weeks and 2 months of stored metrics for a project key on request, returning an executive summary, trend analysis, and recommendations ranked critical to low. Save project and date filters to reuse them next time.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
AI-Driven SLA Insights and Bottleneck for JSM, ITSM & Help integrates with your Atlassian app
Version information
Version 3.5.0•for Jira Cloud
- Release date
- Jul 26th 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial