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Key highlights of the appSLA reports for Jira Service Management: SLA compliance by request type and priority, breaches, bottlenecks, trends, CSV
SLA compliance at a glance
Weekly or monthly reports per service desk: compliance of completed and ongoing SLA cycles, breaches, close to breach, time to resolution — with the change vs the previous period.
Find every breach and near miss
The ten longest breaches and the requests closest to breach as charts, every one in a table with a link to the request. Filter by SLA, request type or priority; export to CSV.
Compare projects and see trends
Put service projects side by side, compare two periods, and follow 8 weeks or 6 months of compliance, request and agent trends. A Rovo agent writes the executive summary.
Supporting media
More details
- Weekly (ISO) and monthly SLA reports per service project, generated on demand and stored
- From JSM's own SLA fields: each SLA's calendar, without paused time
- Compliance of completed and ongoing cycles, by SLA, request type and priority
- Breaches, close to breach, average and longest breach, time to resolution, due dates, agents, logged time
- Change vs the previous period on every key figure; compliance goal
- Admin page: projects side by side, compare two periods, 8-week / 6-month trends, saved filters, thresholds
- Report tabs Overview, Needs attention, Time & due dates and Notes (dictate notes by voice); CSV export made in your browser
- Optional Rovo agent: executive summary, trends, forecast and prioritized recommendations
Get started: open a service project → SLA Reports in the sidebar → Generate report for last week.
No alerts or scheduled e-mails. Runs on Atlassian Forge: data stays in your Atlassian site, no external calls.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
SLA Reports & Compliance Dashboard for JSM integrates with your Atlassian app
Version information
Version 3.11.0•for Jira Cloud
- Release date
- Nov 1st 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial