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AI-Driven SLA Insights and Bottleneck for JSM, ITSM & Help

works with Jira Cloud

OVERALL RATINGS

SUPPORT

  • Partner Supported

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Key highlights of the appOptimize SLA management and resolve bottlenecks with AI-powered insights and advanced analytics for JSM, ITSM, Service Desks, Help

Generate and Compare SLA Metrics

Track and compare SLA performance all in one place. Analyze key metrics and proactively prevent issues, keeping your customers satisfied in Jira Service Management.

Reduce Costs and Improve SLA Results

Address bottlenecks early and reduce costs by up to 25%. Analyze team workload, improve time management, and keep your Jira Service Project running efficiently.

AI Insights with Rovo Agent

Use Rovo to analyze the latest data and uncover valuable insights. Make smarter decisions and simplify operations in your Jira Service Project.

More details

AI-Driven SLA Insights and Bottleneck Analytics empowers teams to overcome service challenges by providing in-depth SLA metrics, cross-project comparisons, and workflow optimization tools. With seamless Jira integration, this app enables teams to detect bottlenecks, forecast workloads, and make data-driven decisions. Whether using AI recommendations or manual analysis, the app improves SLA compliance, reduces operational costs, and enhances customer satisfaction. Intuitive dashboards and dynamic charts allow users to visualize trends, compare performance across teams, and address inefficiencies effectively. Ideal for ITSM, JSM, and Service Desk projects.

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

AI-Driven SLA Insights and Bottleneck for JSM, ITSM & Help integrates with your Atlassian product

Version information

Version 3.4.0for Jira Cloud

Release date
Jan 28th 2025
Summary
Minor version update
Details
Minor version update
Payment model
Paid via Atlassian
License type
Commercial

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