OVERALL RATINGS
INSTALLS
6
SUPPORT
- Partner Supported
Key highlights of the appOptimize SLA management and resolve bottlenecks with AI-powered insights and advanced analytics for JSM, ITSM, Service Desks, Help
Generate and Compare SLA Metrics
Track and compare SLA performance all in one place. Analyze key metrics and proactively prevent issues, keeping your customers satisfied in Jira Service Management.
Reduce Costs and Improve SLA Results
Address bottlenecks early and reduce costs by up to 25%. Analyze team workload, improve time management, and keep your Jira Service Project running efficiently.
AI Insights with Rovo Agent
Use Rovo to analyze the latest data and uncover valuable insights. Make smarter decisions and simplify operations in your Jira Service Project.
More details
AI-Driven SLA Insights and Bottleneck Analytics empowers teams to overcome service challenges by providing in-depth SLA metrics, cross-project comparisons, and workflow optimization tools. With seamless Jira integration, this app enables teams to detect bottlenecks, forecast workloads, and make data-driven decisions. Whether using AI recommendations or manual analysis, the app improves SLA compliance, reduces operational costs, and enhances customer satisfaction. Intuitive dashboards and dynamic charts allow users to visualize trends, compare performance across teams, and address inefficiencies effectively. Ideal for ITSM, JSM, and Service Desk projects.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
AI-Driven SLA Insights and Bottleneck for JSM, ITSM & Help integrates with your Atlassian product
Version information
Version 3.4.0•for Jira Cloud
- Release date
- Jan 28th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial