Free app
OVERALL RATINGS
INSTALLS
3
SUPPORT
- Partner Supported
Key highlights of the appReal-time customer insights based on how customers really use your products. Delivered to your team on their Jira screens
Prioritize incidents with proactive data summaries
Hook Accoil’s health scores into Jira Service Management and boom—your team can spot at-risk customers before things spiral. No guesswork, no scrambling—just proactive support that keeps issues from turning into churn.
Escalation powered by customer health
When customer health dips, smartly escalating a ticket kicks your team into action—fast. It gets the right people involved, cuts downtime, and keeps things running smoothly—exactly what you need in high-stakes moments.
Learn from every ticket: Continuous improvement
Looking at customer health trends after resolving a ticket helps sharpen both support and product strategies. It’s a long game—great for continuous improvement, but the real wins show up over time, not overnight.
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More details
What is “customer health”?
It’s knowing which accounts are thriving and which ones might churn—without guesswork.
Accoil calculates health scores based on real product usage, giving you clear, actionable insights:
- See if a ticket creator is a power user or just getting started
- Know how big an account is and how many users are active
- Spot health trends at a glance—up or down
By connecting Accoil with Jira Service Management, support teams get real-time customer health data right in their tickets. No switching tabs, no digging for info.
This context helps agents solve problems faster, personalize responses, and flag at-risk accounts before they churn.
For product teams, key customer insights are surfaced where you work, in Jira—no complex analytics tools required.
See it in action: Accoil.com
Concerned about data egress? Read: Implementing Analytics as an Atlassian Marketplace App
NB: Accoil uses your product's data. Not Jira or Jira Service Management data.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Accoil: Product Data for B2B Customer Retention integrates with your Atlassian product
Version information
Version 4.4.0•for Jira Cloud
- Release date
- May 13th 2025
- Summary
- Public release
- Details
After months of testing we are very pleased to publicly release our JSM app for Accoil.
- Payment model
- Free
- License type
- Commercial