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Service Portal for Jira

works with Jira Data Center 10.0.0 - 10.3.4 and more

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  • Partner Supported

Key highlights of the appThe Service Portal for Jira is a product that supports service requests for Jira users

Service Portal

The service portal is a portal for fulfilling requests from internal users, and the screen consists of the following.

Request Form

To create a request in the service portal, select a request type. The request type appears in a pop-up form as follows

Customer Request View

Request View is a feature that allows you to communicate with the requestor after the request has been made. Generally, this can be done based on comments, and comments support tables, images, attached files, etc.

Supporting media

More details

Our newly launched Service Portal for Jira Data Center offers the following features:

  • Service Portal
    The service portal provides a request screen that is separate from Jira. You can customize it through CSS.
  • Request category feature
    Our product allows you to create separate categories, rather than using projects, to distinguish between requests.
  • Request type and form
    You can create request types, which can be configured to either create a Jira issue or redirect to an external link.
  • Search request type
    The search bar supports searching by request type.
  • Request creation feature
    Clicking on a request opens a request form with a UI similar to Jira.
  • You can view requests and communicate through comments without navigating to Jira.
  • You can view and search through your list of requests.
  • You can add shortcut links at the top of the portal.
  • Request panel feature on issues
    A request panel is available in the issue, allowing you to view the request details and navigate to the portal.

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 1.1.7-jira10for Jira Data Center 10.0.0 - 10.3.4

Release date
Jul 11th 2025
Summary
Release Data Center - 1.1.7-jira10
Details
  • Troubleshooting Sorting Function Not Working Properly by Name, Popularity
  • Sizing Shortcut Link Button on Service Portal Screen
Payment model
Paid via Atlassian
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