OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appThe Service Portal for Jira is a product that supports service requests for Jira users
Service Portal
The service portal is a portal for fulfilling requests from internal users, and the screen consists of the following.
Request Form
To create a request in the service portal, select a request type. The request type appears in a pop-up form as follows
Customer Request View
Request View is a feature that allows you to communicate with the requestor after the request has been made. Generally, this can be done based on comments, and comments support tables, images, attached files, etc.
Supporting media
More details
Our newly launched Service Portal for Jira Data Center offers the following features:
- Service Portal
The service portal provides a request screen that is separate from Jira. You can customize it through CSS. - Request category feature
Our product allows you to create separate categories, rather than using projects, to distinguish between requests. - Request type and form
You can create request types, which can be configured to either create a Jira issue or redirect to an external link. - Search request type
The search bar supports searching by request type. - Request creation feature
Clicking on a request opens a request form with a UI similar to Jira. - You can view requests and communicate through comments without navigating to Jira.
- You can view and search through your list of requests.
- You can add shortcut links at the top of the portal.
- Request panel feature on issues
A request panel is available in the issue, allowing you to view the request details and navigate to the portal.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1.7-jira10•for Jira Data Center 10.0.0 - 10.3.4
- Release date
- Jul 11th 2025
- Summary
- Release Data Center - 1.1.7-jira10
- Details
- Troubleshooting Sorting Function Not Working Properly by Name, Popularity
- Sizing Shortcut Link Button on Service Portal Screen
- Payment model
- Paid via Atlassian