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Vamhi Analytics for JSM

by Vamhi
works with Jira Data Center 9.4.0 - 9.12.18 and more

OVERALL RATINGS

SUPPORT

  • Partner Supported

Key highlights of the appNever miss a customer

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Real-Time Customer Insights

Track and analyze customer activities like ticket submissions, queries, and wiki interactions on the JSM Help Center, providing a clear understanding of user behavior.

Actionable Reports for Optimization

Gain instant access to five critical reports, including top ticket activities, helpful wiki pages, and popular search queries, to refine support strategies effectively.

Enhanced Self-Service Experience

Identify and improve underperforming content while leveraging high-performing resources to enhance customer satisfaction and reduce ticket load.

More details

It monitors customer activities such as submitting queries, opening or creating tickets, and interacting with wiki pages (e.g., opening or liking a page) on the JSM Help Center screen.

Based on the tracked activities, it generates five key reports for analysis:

1. Top Ticket Creation Activities2. Partially Completed Ticket Requests3. Most Helpful Wiki Pages4. Least Helpful Wiki Pages5. Top Search Queries and Outcomes

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 1.1.0.2-RELEASEfor Jira Data Center 9.4.0 - 9.12.18

Release date
Feb 8th 2025
Summary
Minor improvement and compatibility
Details

Improvements

  • Provided easy access to app documentation.

Tested for compatibility

  • Jira version 10.0.1 – 10.4.0
  • Jira version 9.12.14 – 9.12.17
  • Jira version 9.4.27 – 9.4.30
Payment model
Paid via Atlassian
Explore all Data Center versions

Learn and explore

  • What’s Marketplace
  • App installation
  • About Atlassian
  • Atlassian resources
  • Search and ranking
  • Atlassian events
  • Atlassian foundation

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