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SUPPORT
- Partner Supported
Key highlights of the appNever miss a customer
Real-Time Customer Insights
Track and analyze customer activities like ticket submissions, queries, and wiki interactions on the JSM Help Center, providing a clear understanding of user behavior.
Actionable Reports for Optimization
Gain instant access to five critical reports, including top ticket activities, helpful wiki pages, and popular search queries, to refine support strategies effectively.
Enhanced Self-Service Experience
Identify and improve underperforming content while leveraging high-performing resources to enhance customer satisfaction and reduce ticket load.
More details
It monitors customer activities such as submitting queries, opening or creating tickets, and interacting with wiki pages (e.g., opening or liking a page) on the JSM Help Center screen.
Based on the tracked activities, it generates five key reports for analysis:
1. Top Ticket Creation Activities2. Partially Completed Ticket Requests3. Most Helpful Wiki Pages4. Least Helpful Wiki Pages5. Top Search Queries and Outcomes
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.0.14•for Jira Data Center 9.4.0 - 9.12.17
- Release date
- Jan 10th 2025
- Summary
- First marketplace release
- Details
Launching MVP
- Allows users to start gathering data for metrics.
- Payment model
- Paid via Atlassian