Free app
OVERALL RATINGS
INSTALLS
17
SUPPORT
- Unsupported
Key highlights of the appSeamlessly link Jira issues to Freshdesk tickets and enable two-way updates for efficient collaboration
Jira app on Freshdesk
The Jira app on Freshdesk adds a widget to the ticket details page in Freshdesk.
Create or link Jira issues with Freshdesk tickets
Enabling support agents to seamlessly create or link Jira issues directly from Freshdesk.
View Freshdesk tickets associated to Jira issues
View linked Freshdesk tickets in Jira, and enable two-way sync for status, priority, and comments between Freshdesk tickets and Jira issues.
More details
Work better with your engineering team with the new, advanced Atlassian Jira plus app. The seamless two-way connection between Freshdesk and Jira ensures that your agents and the engineering team can collaborate effortlessly. Your engineering team will see customer requests and issues, and your customers get better and faster support. Get a 360-degree view of every issue for efficient issue resolution.
For more details, visit this link.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Freshdesk by Freshworks integrates with your Atlassian product
Version information
Version 2.0.0•for Jira Cloud
- Release date
- Jan 7th 2025
- Summary
- Publishing the Freshdesk app on Atlassian marketplace
- Details
Enabling Jira users to view Freshdesk tickets associated to Jira issues.
- Payment model
- Free
- License type
- Commercial - no charge