OVERALL RATINGS
INSTALLS
8
SUPPORT
- Partner Supported
Key highlights of the appSchedule engineer visits, plan routes and share rotas, without leaving Jira Service Management
Schedule visits from the requests you already have
A JSM request becomes a scheduled visit with an engineer, a date and an address. Plan the week on a calendar, a map or a timeline, and move a job between engineers without rekeying anything.
Plan the route, not just the day
Google Maps integration orders the day's jobs into a sensible driving route, so engineers spend less time travelling between sites and dispatchers can see where everyone actually is.
Every engineer knows their day
Each engineer gets their own agenda, route and weekly view. Customers can book a visit straight from the Jira Service Management portal, so the schedule fills itself.
Supporting media
More details
Field work does not fit a queue. A request has an address, a travel time, a skill requirement and a customer who needs a slot - none of which a standard JSM board handles.
Field Service Management turns JSM requests into scheduled site visits and plans the day around them.
- Schedule visits by engineer, date and location
- Calendar, map and timeline views of the whole team's week
- Route planning between jobs with Google Maps integration
- Per-engineer agenda, route and weekly work plan
- Customers book a visit from the Jira Service Management portal
- Visit types configurable per project
Built for service desks and field teams by BDQ, an Atlassian Solution Partner since 2015, from real field service implementations.
Documentation: https://www.bdq.cloud/apps/field-service-management-for-jira/docs
Jira Service Management consultancy: https://www.bdq.cloud/atlassian/jsm
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Field Service Management for Jira (Map, Calendar, Scheduler) integrates with your Atlassian app
Version information
Version 7.5.0•for Jira Cloud
- Release date
- Feb 12th 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial