Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appDelivers trusted answers and personalized guidance to agents
More details
Gen AI-assisted content management
Effective knowledge management starts with quality content. The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure consistency, quality, and speed. Extensive reporting and management features enable continuous improvement of knowledge content and AI guidance.
Easy knowledge access: instant answers, guided, federated, and faceted search
Powered by ML, generative and conversational AI, trusted content, and analytics, the solution offers multiple ways to quickly find answers to customer queries, including instant answers, powered by Generative AI, guided search, federated search through pre-built connectors, and faceted search, and conversational AI guidance for problem resolution and product advice.
Resources
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
eGain Knowledge Hub™ integrates with your Atlassian app
Version information
Version 2.0.0•for Jira Cloud
- Release date
- Dec 4th 2024
- Summary
- Initial release
- Details
This release includes, searching knowledge portal based on the summary of the issue and display instant answer, search results. Users can access articles and guided help flows
- Payment model
- Free
- License type
- Commercial - no charge