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Key highlights of the appUncover hidden efficiencies and optimize processes across all JSM projects, boosting IT service management quality and performance
Empower Your IT Support to Shine!
Feeling like your IT support has untapped potential? Frustrated with pricey consultants who don’t deliver? Its time to explore PETE! The PETE score is your new compass for navigating IT support efficiency quality & speed
Unearth Your Hidden Efficiency’s Cash Value
Curious about how much hidden efficiency is worth? PETE uncovers inefficiencies in your IT processes andreveals their cash value—tailored to your cost assumptions and hourly rates.
From Stagnation to Action—No Consultants Needed!
PETE is your guide to discovering optimization opportunities. It provides actionable insights, starting with the low-hanging fruits. Implement them and experience the satisfaction of happy users and reduced costs.
More details
PETE for JSM is powered by an award-winning, EU-patented engine developed by PETE Technologies GmbH in collaboration with the Fraunhofer Institute (FIT). In partnership with the PETE team, View26 brings specialized features tailored specifically for Jira Service Management. By combining advanced process mining techniques with decades of ITSM consulting experience, PETE measures your IT support organization’s effectiveness across three key dimensions: Efficiency, Quality, and Speed.
PETE for JSM offers:
- An Executive/CIO-level dashboard
- Detailed breakdown of the PETE ITSM Process Score across dynamic KPIs tailored to your IT support organization
- Activity maps and insights into preventable costs caused by inefficiencies
- Independent monitoring of each ITSM process (e.g., Incident, Problem, Change)
- Categorization of behavioral inefficiencies into PETE’s unique process pitfalls
- A powerful Analyst View for data analysts to slice and dice organizational data for deeper insights.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
PETE for JSM integrates with your Atlassian product
Version information
Version 4.3.0•for Jira Cloud
Release date
Oct 30th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial