OVERALL RATINGS
INSTALLS
5
SUPPORT
- Partner Supported
Key highlights of the appThe fastest way to find and fix ITSM process inefficiencies powered using built-in Process Mining / Intelligence designed for JSM
PETE Score: Proactive ITSM Performance Monitoring
PETE Score is your ITSM compass, assessing Efficiency, Quality, and Speed. Drill down for detailed insights, set trackers for deviations, and get proactive alerts to spot issues before they escalate.
Pinpoint ITSM Inefficiencies with Precision
Analyze ITSM inefficiencies within minutes of setup. Visualize workflow paths, pinpoint bottlenecks, and drill down to JSM tickets linked to inefficiencies for precise, actionable insights that drive process improvement.
Turn Insights into Action with AI-Driven Proposals
Don’t stop at insights. PETE for JSM delivers automated, AI-driven proposals, backed by 30 years of ITSM consulting expertise, to guide your next steps and help you efficiently resolve process inefficiencies.
More details
PETE for JSM is powered by an award-winning, EU-patented engine developed by PETE Technologies GmbH in collaboration with the Fraunhofer Institute (FIT). In partnership with the PETE team, View26 brings specialized features tailored specifically for Jira Service Management. By combining advanced process mining techniques with decades of ITSM consulting experience, PETE measures your IT support organization’s effectiveness across three key dimensions: Efficiency, Quality, and Speed.
PETE for JSM offers:
- An Executive/CIO-level dashboard
- Detailed breakdown of the PETE ITSM Process Score across dynamic KPIs tailored to your IT support organization
- Activity maps and insights into process inefficiencies
- Independent monitoring of each ITSM process (e.g., Incident, Problem, Change)
- Categorization of behavioral inefficiencies into PETE’s unique process pitfalls
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
PETE for JSM - For ITSM Process Optimization integrates with your Atlassian product
Version information
Version 5.10.0•for Jira Cloud
- Release date
- Feb 17th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial