OVERALL RATINGS
INSTALLS
20
SUPPORT
- Partner Supported
Key highlights of the appHelp customers on the JSM portal quickly identify and act on tickets needing their attention with automated lists of requests
Tickets waiting on the customer
My Tasks automatically compiles lists of requests needing approval or transition, saving customers from searching multiple areas and simplifying decision-making within the JSM portal.
Respond to Comments Fast
My Tasks automatically tracks tickets with agents' comments requiring input, displaying them directly on the portal so users can quickly respond, improving communication and accelerating ticket resolution.
Create Personal Follow-up List
Manually add tickets to 'My Added Tasks' for personal tracking. This custom list allows users to keep a close eye on specific tickets, ensuring no important tasks are overlooked and facilitating proactive follow-ups.
Supporting media
More details
My Tasks enhances the JSM portal by making it easier for customers to manage their tickets and ensure they don't miss any requests that require their attention or action. It centralizes all tasks related to approvals, transitions, and comments in one view.
Key features:
- Approval List: Automatically compiles requests that require customer approval
- Transition List: Displays tickets that require a status change by the customer
- Comment List: Tracks tickets where the agent has asked a question in the comments
- Personal Follow-up List: Allows customers to add requests to a custom list for personal tracking
Problems Solved:
- Process Delays: Avoid delays caused by waiting for portal users to take action. My Tasks centralizes all tasks, ensuring actions are taken promptly
- Missed Notifications: Prevent missed Jira notifications and lack of visibility. Customers have a clear view of all pending tasks, so nothing is overlooked.
Interested in seeing how My Tasks can work for you? Book a demo today!
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
My Tasks: Customer ToDo List on JSM Portal integrates with your Atlassian product
Version information
Version 1.0.7-AC•for Jira Cloud
Release date
Oct 9th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial