Time in Status report, Cycle Time & Lead Time Chart for Jira

We use CTC to track epic lead times against our 70-day goal. The targets and shaded percentile zones make it easy to see where we stand and whether we’re improving over time

Working calendars and time-zone-aware schedules make cross-team comparisons more defensible. We no longer count weekends for one team while interpreting another team's metric in business days.

Time in Status revealed that most delays occurred while tickets waited for customer information, not during active resolution. That changed both our SLA policy and the improvement actions we prioritized.

Breaking cycle time down by project and issue type exposed a testing queue that was invisible in the overall median. The click-through issue list made the finding easy to validate.

The trend chart helps us verify whether process changes are reducing cycle time over several months. It is much easier to separate lasting improvement from one unusually fast sprint.