JSM Incident Timeline

With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an embeddable widget. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (or service level agreements).You can export your JSM Post-incident reviews to Confluence and JSM’s incident timeline app lets you display the incident timeline in your exported post-incident-review. You can share your learnings from the incident with the rest of your organization.