Extended JSM Portal - PRO

for Jira Cloud
  • Supported
  • Jira Service Management

Empower Your Portal, Enhance Your Service

Add Field(s)

Configure fields to be shown up on customer portal per request type

Remove Field(s)

Remove the unwanted field(s) from the configuration

Fields on Customer Portal

The fields configured will be displayed to customer in requests page

More details

Key Features:

  • Improved user satisfaction with relevant information at their fingertips.
  • Better time management with visible SLA.
  • Enhanced transparency with linked issue displays.
  • Request Type-Based Fields:
    • Customize additional fields based on specific request types.
  • SLA Visibility:
    • Display Service Level Agreements directly on the customer portal.
  • Linked Issues Display:
    • Show related issues, providing context and improving transparency.
  • Enhanced Customization:
    • Project administrators can easily manage and configure fields displayed on the portal.
  • User-Friendly Interface:
    • Simple setup and real-time updates ensure an efficient user experience.
  • Privacy and security

    Privacy policy

    Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy


    Integration Details

    Extended JSM Portal - PRO integrates with your Atlassian product. This remote service can:

    • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
    • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
    • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
    • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.