Zendesk Integration for Jira

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira
Cloud

Connect Zendesk & Jira via OpsHub Integration Manager (OIM) to Link Support & Development Teams for Enhanced Customer Satisfaction

Systemic Collaboration with Bidirectional Sync

The two-way automated data sync between Zendesk and Jira in real-time ensures that the Zendesk and Jira users are on the same page with real-time updates and access to the latest information in their native systems.

Auto-create Jira issues from Zendesk Tickets

OIM uses Jira system details’ form to generate Jira issues from Zendesk tickets. When a Zendesk ticket meets the form conditions, it auto-creates a Jira issue, streamlining workflow, and minimizing manual effort/errors.

Enhanced Visibility for Faster Issue Resolution

The development and support teams have real-time visibility into the status of customer-reported issues and their resolution progress in their work tools. This helps teams stay aligned and resolve issues faster.

More details

Streamline Zendesk and Jira integration with OIM, the standalone code-free enterprise-class solution for flawless data sync with:

  • Rich text data, attachments, links, comments, mentions, and inline images sync
  • Seamless issue and project movement
  • Support for customized or excel-based mapping, for non-standard user representation or for mismatched usernames. It saves a lot of manual effort in case the number of users is huge
  • Field - level conflict resolution for defined policies
  • Build-in integrations that are customizable, guaranteeing data consistency across both the systems
  • History preservation in the integrated systems

Read here to learn more about Jira integrations with other ALM & DevOps tools.

Request a free demo here.

Connect with OpsHub’s experts for an initial discussion on your Zendesk and Jira integration use case.

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