OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appConnect Zendesk & Jira via OpsHub Integration Manager (OIM) to Link Support & Development Teams for Enhanced Customer Satisfaction
Systemic Collaboration with Bidirectional Sync
The two-way automated data sync between Zendesk and Jira in real-time ensures that the Zendesk and Jira users are on the same page with real-time updates and access to the latest information in their native systems.
Auto-create Jira issues from Zendesk Tickets
OIM uses Jira system details’ form to generate Jira issues from Zendesk tickets. When a Zendesk ticket meets the form conditions, it auto-creates a Jira issue, streamlining workflow, and minimizing manual effort/errors.
Enhanced Visibility for Faster Issue Resolution
The development and support teams have real-time visibility into the status of customer-reported issues and their resolution progress in their work tools. This helps teams stay aligned and resolve issues faster.
Supporting media
More details
Streamline Zendesk and Jira integration with OIM, the standalone code-free enterprise-class integration solution for flawless data sync with:
- Rich-text data, attachments, links, comments, mentions, and inline images sync
- Seamless issue and project movement
- Support for customized or excel-based mapping, for non-standard user representation or for mismatched usernames. It saves a lot of manual effort in case the number of users is huge
- Field - level conflict resolution for defined policies
- Build-in integrations that are customizable, guaranteeing data consistency across both the systems
- History preservation in the integrated systems
Read here to learn more about Jira integrations with other ALM & DevOps tools.
Request a free demo here.
Connect with OpsHub’s experts for an initial discussion on your Zendesk and Jira integration use case.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 7.x•for Jira Cloud
Release date
Jun 25th 2024
Summary
Support for Entity Mention, User Mention, Issue & Project Movement
Payment model
Paid via Vendor
License type
Commercial