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Key highlights of the appIntelligent, data-rich Zendesk and Jira two-way sync for any issue type, and faster resolution
High data fidelity integration
Zendesk tickets are reliably transformed into Jira issues using controlled rules preserving full context through synced fields, comments, attachments, and links for clear ownership and predictable engineering escalation.
Centralized integration logic, zero tool impact
Synchronization runs centrally in OpsHub, keeping Zendesk and Jira clean and untouched. Users can’t accidentally break integrations by editing fields, workflows, or records. Book a free demo slot.
Low-maintenance integration built to scale
Manage Zendesk–Jira integration through a no-code UI that scales across teams and projects, using reusable mappings, auto failure retry, reconciliation to minimize maintenance as volume and complexity grow.
Supporting media
More details
Streamline Zendesk–Jira integration with OpsHub Integration Manager (OIM).
Q1) Can Zendesk and Jira be integrated seamlessly?
Ans: Yes. OpsHub bidirectionally integrates Zendesk and Jira, syncing tickets, issues, comments, attachments, priorities, statuses, and other fields in near real time. This reduces manual work, improves visibility, and maintains traceability across support and engineering teams.
Q2) How do I set up Zendesk and Jira integration with OpsHub?
Ans: Configure Zendesk and Jira, select the projects and entities to integrate, choose the sync direction and filters, then map the required fields. OpsHub handles the synchronization automatically.
Q3) What data can be synchronized between Zendesk and Jira?
Ans: OpsHub syncs tickets, issues, comments, attachments, priorities, statuses, users, custom fields, and related entities. Teams can customize data flow to improve collaboration and eliminate manual updates.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 7.x•for Jira Cloud
- Release date
- Jun 25th 2024
- Summary
- Support for Entity Mention, User Mention, Issue & Project Movement
- Details
Refer to these release notes for latest enhancements, features, and bug fixes.
- Payment model
- Paid via Vendor
- License type
- Commercial