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GoTo Resolve

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira
Free app

Remote Support tool for PCs, Macs, and Mobile Devices

Reduce Context Switching for faster support

1.Create Resolve sessions and generate support key right from your Jira ticket.

2.Resolve language syncs with Jira language settings for localized support.

Streamline processes and collaboration

1.Open the Resolve console with one click for full functionality.

2.Chat logs in Resolve sync with the Jira ticket after closing a session for single source of truth.

Centralize Data and Maintain Compliance

1.Once a session is closed either in Resolve Jira, session information is automatically added to the Jira ticket.

2.Automatically sync telemetry on session details and user info to your data analytics platform.

More details

With over 1 Billion remote sessions, Resolve has been helping IT teams provide fast, powerful remote support for nearly 20 years. Resolve’s integration with Jira Service Desk lets users combine the benefits of Jira Service Desk with Resolve to provide faster resolutions, streamline workflows, and centralize data

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

GoTo Resolve integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • View issue comments.
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.

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