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GoTo Resolve

works with Jira Cloud

Free app

OVERALL RATINGS

SUPPORT

  • Partner Supported

Showing details for Cloud

Key highlights of the appRemote Support tool for PCs, Macs, and Mobile Devices

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Reduce Context Switching for faster support

1.Create Resolve sessions and generate support key right from your Jira ticket.

2.Resolve language syncs with Jira language settings for localized support.

Streamline processes and collaboration

1.Open the Resolve console with one click for full functionality.

2.Chat logs in Resolve sync with the Jira ticket after closing a session for single source of truth.

Centralize Data and Maintain Compliance

1.Once a session is closed either in Resolve Jira, session information is automatically added to the Jira ticket.

2.Automatically sync telemetry on session details and user info to your data analytics platform.

More details

With over 1 Billion remote sessions, Resolve has been helping IT teams provide fast, powerful remote support for nearly 20 years. Resolve’s integration with Jira Service Desk lets users combine the benefits of Jira Service Desk with Resolve to provide faster resolutions, streamline workflows, and centralize data

Resources

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

  • This app is not part of the Marketplace Bug Bounty program.

Integration permissions

  • GoTo Resolve integrates with your Atlassian product

Version information

Version 3.7.0for Jira Cloud

Release date

Aug 16th 2024

Summary

Minor version update

Details

Minor version update

Payment model

Free

License type

Commercial - no charge

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