Free app
OVERALL RATINGS
INSTALLS
25
SUPPORT
- Partner Supported
Key highlights of the appRemote Support tool for PCs, Macs, and Mobile Devices
Reduce Context Switching for faster support
1.Create Resolve sessions and generate support key right from your Jira ticket.
2.Resolve language syncs with Jira language settings for localized support.
Streamline processes and collaboration
1.Open the Resolve console with one click for full functionality.
2.Chat logs in Resolve sync with the Jira ticket after closing a session for single source of truth.
Centralize Data and Maintain Compliance
1.Once a session is closed either in Resolve Jira, session information is automatically added to the Jira ticket.
2.Automatically sync telemetry on session details and user info to your data analytics platform.
More details
With over 1 Billion remote sessions, Resolve has been helping IT teams provide fast, powerful remote support for nearly 20 years. Resolve’s integration with Jira Service Desk lets users combine the benefits of Jira Service Desk with Resolve to provide faster resolutions, streamline workflows, and centralize data
Resources
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
GoTo Resolve integrates with your Atlassian product
Version information
Version 3.7.0•for Jira Cloud
Release date
Aug 16th 2024
Summary
Minor version update
Details
Payment model
Free
License type
Commercial - no charge