Modify My Request

for Jira Cloud
  • Supported
  • Jira Service Management
Cloud

Edit Requests on the Customer Portal

YouTube's thumbnail image for the video.

Let customers edit their requests

Currently, portal customers cannot make any changes once they've submitted a request and any typos or invalid entries would need to be amended by Agents.

Let customers edit fields in their requests after submission.

Be notified about any changes in the requests

Stay up to date with all the changes made by your customers in their requests. Agents receive an internal comment and a Jira notification when a change was made.

Administrator control

Enable the app per project and control which projects will have the option for editing a request on the portal.

More details

Currently, customers (portal users) cannot make any changes once they've submitted a request and therefore any typos and/or invalid entries would need to be amended by Agents.

Let customers edit their requests after submission.

Simply install Modify My Request, enable it for a project and portal customers can edit the summary and description of the request after they create it.

Agents receive an internal comment and Jira notification when a change was made.

This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:

Book a short 20min demo today where you can see Modify My Request in action.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Modify My Request integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • View the profile details for the currently logged-in user.

Gallery

Modify My Request: Edit Requests on the Customer Portal