OVERALL RATINGS
INSTALLS
23
SUPPORT
- Partner Supported
Key highlights of the appEdit Requests on the Customer Portal
Let customers edit their requests
Currently, portal customers cannot make any changes once they've submitted a request and any typos or invalid entries would need to be amended by Agents.
Let customers edit fields in their requests after submission.
Be notified about any changes in the requests
Stay up to date with all the changes made by your customers in their requests. Agents receive an internal comment and a Jira notification when a change was made.
Administrator control
Enable the app per project and control which projects will have the option for editing a request on the portal.
Supporting media
More details
Currently, customers (portal users) cannot make any changes once they've submitted a request and therefore any typos and/or invalid entries would need to be amended by Agents.
Let customers edit their requests after submission.
Simply install Modify My Request, enable it for a project and portal customers can edit the summary and description of the request after they create it.
Agents receive an internal comment and Jira notification when a change was made.
This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:
- Advanced Portal Reports for Jira Service Management
- Worklog Report: Customer Requests Worklog Portal Report
Book a short 20min demo today where you can see Modify My Request in action.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Modify My Request integrates with your Atlassian product
Version information
Version 6.2.0•for Jira Cloud
Release date
Aug 8th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial