OVERALL RATINGS
INSTALLS
27
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEdit Requests on the Customer Portal
Let customers edit their requests
Currently, portal customers cannot make any changes once they've submitted a request and any typos or invalid entries would need to be amended by Agents.
Let customers edit fields in their requests after submission.
Be notified about any changes in the requests
Stay up to date with all the changes made by your customers in their requests. Agents receive an internal comment and a Jira notification when a change was made.
Administrator control
Enable the app per project and control which projects will have the option for editing a request on the portal.
Supporting media
More details
Currently, customers (portal users) cannot make any changes once they've submitted a request and therefore any typos and/or invalid entries would need to be amended by Agents.
Let customers edit their requests after submission.
Install Modify My Request, select the request fields you want to allow for editing per project and give customers more control over their requests.
Agents receive an internal comment and Jira notification when a change was made.
Currently supported fields include any text, number, radio button or Priority field (incl. custom ones)!
This app integrates with your current JSM setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:
- Advanced Portal Reports for Jira Service Management
- Worklog Report: Customer Requests Worklog Portal Report
Book a short 20min demo today to see the app in action!
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement and Nemetschek Bulgaria's .
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
Modify My Request integrates with your Atlassian product
Version information
Version 7.1.0•for Jira Cloud
- Release date
- Aug 15th 2025
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial