Modify My Request

Name: Modify My Request
Rating: 4 (1 reviews)

by Nemetschek Bulgaria

works with Jira Cloud

OVERALL RATINGS
INSTALLS: 26
SUPPORT: Partner Supported

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Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appEdit Requests on the Customer Portal

Let customers edit their requests

Currently, portal customers cannot make any changes once they've submitted a request and any typos or invalid entries would need to be amended by Agents.

Let customers edit fields in their requests after submission.

Be notified about any changes in the requests

Stay up to date with all the changes made by your customers in their requests. Agents receive an internal comment and a Jira notification when a change was made.

Administrator control

Enable the app per project and control which projects will have the option for editing a request on the portal.

Supporting media

More details

Currently, customers (portal users) cannot make any changes once they've submitted a request and therefore any typos and/or invalid entries would need to be amended by Agents.

Let customers edit their requests after submission.

Simply install Modify My Request, select the request fields you want to allow for editing per project and give customers more control over their requests.

Agents receive an internal comment and Jira notification when a change was made.

This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:

Book a short 20min demo today where you can see Modify My Request in action.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Modify My Request integrates with your Atlassian product

Version information

Version 6.4.0•for Jira Cloud

Release date: Feb 19th 2025
Summary: Admins can now enable radio button fields for editing in Modify My Request.
Details: We continue to enhance Modify My Request by expanding the field types available for request edits. Previously, admins could allow portal users to modify text and number fields in their requests. With this update, they can now enable radio button fields for editing, giving users more flexibility to update their requests as needed.

More field types are coming soon as we keep improving the app!
Payment model: Paid via Atlassian
License type: Commercial