Actioner for Support in Slack

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira
Free app
Cloud

Manage and track Jira tickets in Slack with Actioner

YouTube's thumbnail image for the video.

Create Jira tickets in Slack

✏️ Use /jira-support command and fill ticket form 🎫 OR add ticket emoji to a message right in Slack.

🔍 Bonus: Search issues using JQL without leaving Slack.

Track ticket updates in a thread

🔔 Get any ticket update through the relevant message thread✍️ View ticket details, Edit, Update and change status through smart action buttons

Navigate between Jira and Slack

↔️ Seamlessly switch between Slack conversations and Jira!

🗨️ View tickets in Jira through attached links in Slack notification🔗 Access Slack notification through weblinks in Jira ticket

More details

Actioner’s Jira support app integrates your Jira instance and Slack workspace and enables your team to track and manage issues and also create tickets, triage requests, and execute Jira actions without leaving Slack.

Benefit from customizable forms for detailed ticket creation and foster smooth communication between support teams and end-users.

Users can send a message to the request channel, and Actioner will gather the required info and create a Jira ticket when reacted with the 🎫 emoji. Actioner notifies your support team’s triage channel whenever a ticket is created in Slack. Requesters and agents can continue their conversation on the same message thread.Compatible with Jira Software, Jira Work Management, and Jira Service Management projects, ensuring versatility across various workflows. Elevate your support efficiency and enhance collaboration with Jira Support for Slack by Actioner.

👉 Visit Actioner app directory to get started today!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Learn and explore

  • What’s Marketplace
  • App installation
  • About Atlassian
  • Atlassian resources
  • Search and ranking
  • Atlassian events
  • Atlassian foundation

Follow