Elements Pulse - customer experience insights for JSM
OVERALL RATINGS
INSTALLS
49
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appBoost IT service on Jira Service Management with integrated Experience Level Agreements metrics (XLAs) and user insights
Track service performance and measure satisfaction
Use a set of experience metrics to monitor quality of service. Gather additional insights as needed with customizable surveys (CSAT, NPS) you can seamlessly embed in your support process.
Align team efforts with experience metrics (XLAs)
Define your goals and make data-driven decisions for continuous improvement. Go beyond technical SLAs, start implementing XLAs to monitor team’s progress, and prioritize impactful actions.
Import your Jira data and gain insights
Effortlessly import your Jira Service Management data for comprehensive insights. Choose your preferred data collection period to track evolution and identify trends through detailed dashboards and reports.
Supporting media
More details
Get a 1-year free license with a promo code limited to the first 100 users
Billing cycle:
- Annual: EPCX1
- Monthly: EPCX2
📈 Elevate your IT services with experience-driven insights
Elements Pulse is your central hub for monitoring IT services performance in JSM
⭐ Key benefits
- Aligns IT services with organizational goals and user needs, offering a clear view of strengths and improvement areas
- Delivers deep insights into customer experience blending end-user feedback and real-time Jira data
- Integrates seamlessly with Jira SLAs, balancing service delivery and user satisfaction
⚙️ Key features:
- Daily analytics and experience metrics
- Global experience overview
- Define and configure Experience goals
- Detailed dashboard to track metrics evolution
- Customizable survey and templates (CSAT, NPS)
- Privacy first: built on Forge, data processed and stored securely in Atlassian
Questions?
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Elements Pulse - customer experience insights for JSM integrates with your Atlassian app
Version information
Version 6.0.0•for Jira Cloud
- Release date
- Sep 7th 2026
- Summary
- Analysis Scope, Experience Scores & Portal-Only Surveys
- Details
- Analysis Scope: define what Elements Pulse analyzes: by Space, Organisation, Request Type, or User Group.
- Access management: control who can access Elements Pulse.
Access is now governed by a dedicated "Elements Pulse Access" permission, which Jira admins can grant to specific groups, in addition to existing Jira admins. - Experience Score on the Dashboard: a live 0–100 score from CSAT, CES, NPS and JSM CSAT, with a health status.
- Experience Score drill-down: an Overview tab breaking the score down by metric, plus a Deep Dive for each indicator (CSAT, CES, NPS) with trends, score distribution, and question-level performance linked to tickets.
- Surveys open to portal-only users: employees without a Jira license can now respond to surveys. Learn how to create and send a survey and how customers will respond to it.
Coming next: the Productivity score and the full Focus Area Quadrant — so you can correlate Experience and Productivity data side by side and see exactly where to focus.
- Payment model
- Paid via Atlassian
- License type
- Commercial