Elements Pulse - IT Experience Intelligence for JSM

by Elements - Atlassian ITSM Partner of the Year 2025

works with Jira Cloud

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Key highlights of the appTurn IT operational and experience data into clear decisions on where to invest and what to fix first

Measure employee satisfaction continuously

Capture feedback within IT service workflows using customizable, targeted surveys. Go beyond basic CSAT with multiple question types to understand what employees actually experience.

Understand how your IT services truly perform

Combine JSM operational data with experience signals from your surveys to get a complete view of IT performance. Identify friction points by linking service activity to how employees actually feel.

Make smarter decisions, prioritize IT investments

Take your data further: export X and O scores into a JSON file and connect them to your BI tools to build the leadership-ready analysis that drives smarter IT investment decisions.

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Why should teams use Elements Pulse ?

Elements Pulse helps IT teams measure what actually matters, decide with confidence, and prove IT's impact without data expertise or manual reporting.

Who is it for?

IT leaders: Get the strategic clarity to justify IT investments and prove the impact of your services to the business
IT managers: Investigate where issues are coming from and understand exactly how employees experience your IT services

Use cases

ServiceNow to JSM migration: measure the impact on employee experience
AI support agent: monitor whether your AI roll-out is reducing friction

Key features

Create customizable surveys: CSAT, NPS, CES, rating scale and open text
Trigger surveys via Automation
Combine JSM operational data with survey Experience data
Drill down from global scores to individual tickets
Track productivity and experience trends over time

🔐 SOC2 Type II, ISO 27001

📅 Book a demo 📖 Documentation 💬 Support

Solution Partner, talk to a Partner Manager

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Elements Pulse - IT Experience Intelligence for JSM integrates with your Atlassian app

Version information

Version 6.1.0•for Jira Cloud

Release date: Sep 28th 2026
Summary: Productivity Score & Focus Area Quadrant
Details: Productivity Score card: a live 0–100 score from Time to Resolution, First Response Time, Reopening Rate, and First Contact Resolution, with a health status.
Monthly Score Trends: the Productivity score now joins Experience on the trend chart, so you can track both side by side over time.
Focus Area Quadrant: a Productivity vs Experience view, grouped by Space, User Group, Organisation, or Request Type, to instantly spot where to focus: Service Excellence, Friction Points, Operational Drag, or Urgent Attention.
Learn more about these new features in our Dashboard documentation.
Coming next: the Priority Matrix and the Productivity drill-down.
More info on last releases in our documentation: Changelogs
Payment model: Paid via Atlassian
License type: Commercial