Elements Pulse - IT Experience Intelligence for JSM
OVERALL RATINGS
INSTALLS
53
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appTurn IT operational and experience data into clear decisions on where to invest and what to fix first
Measure employee satisfaction continuously
Capture feedback within IT service workflows using customizable, targeted surveys. Go beyond basic CSAT with multiple question types to understand what employees actually experience.
Understand how your IT services truly perform
Combine JSM operational data with experience signals from your surveys to get a complete view of IT performance. Identify friction points by linking service activity to how employees actually feel.
Make smarter decisions, prioritize IT investments
Take your data further: export X and O scores into a JSON file and connect them to your BI tools to build the leadership-ready analysis that drives smarter IT investment decisions.
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Why should teams use Elements Pulse ?
Elements Pulse helps IT teams measure what actually matters, decide with confidence, and prove IT's impact without data expertise or manual reporting.
Who is it for?
- IT leaders: Get the strategic clarity to justify IT investments and prove the impact of your services to the business
- IT managers: Investigate where issues are coming from and understand exactly how employees experience your IT services
Use cases
- ServiceNow to JSM migration: measure the impact on employee experience
- AI support agent: monitor whether your AI roll-out is reducing friction
Key features
- Create customizable surveys: CSAT, NPS, CES, rating scale and open text
- Trigger surveys via Automation
- Combine JSM operational data with survey Experience data
- Drill down from global scores to individual tickets
- Track productivity and experience trends over time
📅 Book a demo 📖 Documentation 💬 Support
Solution Partner, talk to a Partner Manager
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Elements Pulse - IT Experience Intelligence for JSM integrates with your Atlassian app
Version information
Version 6.2.0•for Jira Cloud
- Release date
- Oct 14th 2026
- Summary
- Productivity Drill-down & Priority Matrix
- Details
- Productivity drill-down: a dedicated page behind the Productivity score card. It breaks the score down into its four indicators and shows how each one has changed month by month, so you can see what’s driving your operational performance.
- Priority Matrix: a new chart on each Deep Dive page (CSAT, CES, NPS) that places each group by its experience score against an operational metric of your choice. Below the chart, a scorecard gives the exact figures behind each group, and the list of individual responses links to their tickets. You can see which groups to prioritise and go straight to the feedback behind them.
- Period filter: choose a quick preset or set a custom date range, so you can look at exactly the time frame you need.
More info on last releases in our documentation: Changelogs
- Payment model
- Paid via Atlassian
- License type
- Commercial